Delivery during COVID-19
Even in these uncertain times, we are doing everything we can to ensure that your gift reaches you securely, no matter where you are in the world. Please be assured that we will continue to deliver as usual.
We aren’t relying on just one provider thanks to our global network of many delivery partners, and we have plenty of expertise altering delivery routes nimbly during peak periods. Our seven print houses are all working to keep their employees active, healthy, and supported.
Which countries do you ship to?
We ship to over 150 countries.
Smart Story it’s a part of global print network utilizes printers around the world, offering shipping to more than 150 countries! Our network automatically identifies the printer best able to accommodate your needs, at the best price and fasted print/ship times.
How long will it take to get my order?
Our delivery times vary based on where in the world your order is being sent. Select your country from the destination options below to view delivery times for your location.
Remember that our books are personalized for each kid, and genuinely great things take time. The delivery times listed here are simply estimates; your exact delivery estimate will be calculated at checkout.
*More accurate shipping estimate shown during checkout
| Destination | Priority Mail | Ground | Expedited | Express | |
|---|---|---|---|---|---|
| United States | 11 to 12 business days | 9 to 10 business days | 9 to 10 business days | 6 to 7 business days | 5 to 6 business days |
| Canada | 10-11 | – | 8-9 | 7-8 | 5-6 |
| United Kingdom | 7-8 | 6-7 | – | – | 5-6 |
| France | 10-11 | 8-9 | – | 6-7 | 5-6 |
| Rest of Europe | 16-17 | 13-14 | – | 10-11 | 7-8 |
| Australia/New Zealand | 19-21 | – | – | 13-15 | 12-14 |
| Soutd America | 19-21 | – | – | 13-15 | 12-14 |
| Africa | 19-21 | – | – | 13-15 | 12-14 |
| Asia | 19-21 | – | – | 13-15 | 12-14 |
| Middle East | 19-21 | – | – | 13-15 | 12-14 |
We can ship practically anywhere in the world with our products! We can print, package, and mail our things to you as long as there is a local postal service.
Delivery times vary depending on the number of books in your order and where you reside in the world — keep in mind that each product is custom-made and printed for you!
Each of our books takes approximately 2-3 working days to produce, plus delivery time.
After you’ve added your items to your shopping cart, you’ll be able to see our delivery estimates for both Standard and Express shipping for your region. Both of these items can be viewed prior to making a purchase.
Our Delivery Info page also shows delivery times by country.
Your shipping options may vary depending on your location, but we provide at least two shipping alternatives for practically all countries:
- Standard Shipping — Your order will be dispatched via regular mail, which is normally handled by your local postal carrier. In the majority of circumstances, the order will be shipped via standard untracked mail.
- Express Shipping — Your order will be dispatched through courier if you choose this option (it could be UPS, Fed Ex, or DHL, depending on your location). Your package will be delivered fast and safely, with tracking information included.
You’ll be given an estimated delivery date for each shipping choice once you’ve placed your products to your basket.
After that, you’ll be able to view the specific shipping options available for your delivery location, including pricing, once you’ve input your delivery data.
Before making your order, you can view all of this information.
Your order’s delivery carrier is determined by your delivery address.
We use conventional mail for standard shipping, therefore your order will be delivered by your local postal agency.
We use a range of couriers for express shipping, depending on your location throughout the world, with the majority of purchases being delivered by UPS, Fed Ex, or DHL.
If you’d like to know which carrier is handling your order, please contact us and one of our Angels will be able to provide you with the carrier and delivery information for your location.
Each item ordered is made to order, just for the child it is for, and takes 3-5 working days to complete, plus delivery time.
We do offer a quicker delivery option at checkout for most addresses, which should have your book delivered within 3-5 days (though some locations can take longer). If you reside near one of our workshops (for example, around London, UK, or New York, USA), our books will normally reach within a few days. After inputting your mailing address, you’ll be able to see an estimated arrival time for any available shipping methods.
After you’ve placed your order, you’ll have the option of contacting our Angels and requesting that your order be put immediately to print, so it may be delivered as soon as possible.
Beyond these safeguards, we are unable to expedite your order because each book is handcrafted from the ground up.
Your order will either be left in a safe and secure location at your delivery address, or a notification card will be left with directions on how to retrieve your parcel, depending on your shipping method and the carrier delivering your product.
Check your account page to see if there are tracking data for your order if your delivery estimate has gone and you haven’t gotten a parcel or a delivery notice card. If that’s the case, they’ll give you an update on your delivery status. You’ll also be able to discover if your order is being held by the post office.
If this information isn’t appearing, or if you choose standard delivery without tracking, please contact us and we’ll see what we can do to assist you.
Each of our books is produced to order and printed on demand in one of our few worldwide workshops. Our orders cannot be split into individual parcels and shipped to various addresses due to the way they are processed, created, and packaged.
If you want your books sent to different addresses, you’ll have to place separate orders.
Without a doubt! With our basic shipping option, we may ship any of our books to a PO Box or FAO/APO address. We are unable to ship express to PO Boxes or FAO/APO addresses, and we are unable to trace your order through the military post.
Please specify a residential or business address if you want your order to be sent with quick, monitored shipping.
Shipping to an FAO/APO address?
We can ship to these addresses, however we recommend that you use a home address wherever possible. Because we have workshops all over the world, your parcel will arrive considerably faster if you have a residential address; otherwise, if you have an FAO or APO address, your item will have to be created in one of our US workshops and transported through the military postal system without tracking information.